Legal
Refund Policy
Refund rules for Halloween Unicorn: unused looks can be refunded within 14 days, looks from failed generations come back to you, and double charges are repaid in full.
At a glance
Halloween Unicorn is paid for with looks. One generated image costs one look, and looks are bought in packs. Every pack is a one-time payment: nothing renews and there is nothing to cancel. Below we set out what qualifies for a refund, what does not, and how to request one.
Why spent looks are final
As soon as you start a paid generation, the job is sent to an outside model provider and the cost is incurred on the spot. It cannot be taken back afterwards. That is why the generate button always displays the look price before you start: check it, and if you are unsure, simply do not run the job.
Your statutory right to withdraw (EEA and UK)
Consumers in the EEA and the UK normally have 14 days from purchase to withdraw from a distance contract. Digital services can begin immediately if you agree to that and acknowledge that you lose the withdrawal right once the service has been fully performed. Starting a generation counts as that agreement for the looks it consumes. Looks you have not spent can still be refunded within the 14 days described below.
Look packs
Every pack is a one-time purchase. A pack is refundable for any looks you have not used, provided you ask within 14 days of the purchase date. Looks that have already gone into a generation are not refundable. Looks do not expire, so an unused balance stays available whenever you need it, and buying a second pack simply adds to the same balance. After 14 days we cannot refund a purchase simply because you changed your mind.
When a generation fails
If a job errors out or times out, the look it took is returned to your account balance automatically and is ready to use again. Should the look fail to reappear, email us the task ID and roughly when you submitted it, and we will put it back. Failures are made good with looks, not as money.
Charged twice
If the same purchase was billed two times, you receive a full refund of the extra charge on the original payment method, and the 14-day period does not apply. Tell us the date of the charge and the payment provider shown at checkout, and we will take care of it.
Making a request
Send an email to support@buddytheunicornai.org that includes:
- the email address of your account
- the date you were charged
- the name of the pack you bought, and the number of looks in it
- the payment provider that checkout displayed
Please keep card numbers, passwords, API keys and other credentials out of the message.
After you write
We go through each request within 2 business days and answer at the address you wrote from. A refund that is approved goes back to the original payment method, and the money usually appears 5 to 10 business days later, depending on the provider and your bank.
Disputes with your bank
If a charge looks wrong, please talk to us before involving your bank. A failed job or a double charge is normally quicker to correct directly, and opening a chargeback while a refund is already underway only slows the result.
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